Last Updated: July 10 2023
1. Collection of Personal Information
1.1 Personal Information We Collect
We may collect various types of personal information, including but not limited to:
- Name, contact information, and demographic data (such as address, phone number, and email address).
- Financial information, such as income, assets, and debts.
- Information related to your reverse mortgage application or transaction.
- Information you provide when you communicate with us, including via email, phone, or other means.
- Other information necessary for us to provide our services to you or as required by applicable laws and regulations.
1.2 Collection Methods
We may collect personal information through various methods, including:
- Information you provide directly to us when you visit our Website, complete forms, or engage with our services.
2. Use of Personal Information
2.1 Purpose of Use
We may use your personal information for the following purposes:
- Providing and improving our services related to the reverse mortgage industry.
- Responding to your inquiries and communicating with you.
- Processing and evaluating your reverse mortgage application.
- Verifying your identity and preventing fraudulent activities.
- Complying with legal obligations and regulations.
- Sending you marketing communications and promotional offers with your consent, which you can opt-out of at any time.
- Enhancing our Website's functionality and user experience.
2.2 Lawful Basis for Processing
We will only process your personal information when there is a lawful basis for doing so. This may include your consent, the necessity for fulfilling a contract, compliance with legal obligations, or pursuing our legitimate interests.
3. Disclosure of Personal Information
3.1 Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our business, providing our services, and conducting our operations. These third parties may include financial institutions, lenders, credit agencies, and other service providers who help us with data processing, document management, customer support, and fraud prevention.
3.2 Legal Compliance and Protection
We may disclose your personal information as required by applicable laws, regulations, or legal processes. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
3.3 Business Transfers
In the event of a merger, acquisition, or other corporate transaction involving our Company, personal information may be transferred to the acquiring entity or successor.
4. Data Security
We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
5. Retention of Personal Information
6. Your Rights and Choices
6.1 Access and Correction
You can opt-out of receiving marketing communications from us by following the instructions included in each communication or by contacting us directly. Please note that even if you opt-out of marketing communications, we may still send you transactional or administrative messages related to our services.
6.3 Do Not Track Signals
7. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.
8. Children's Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will promptly delete the information.
9. Contact Us
Address: [Company Address]
Email: [Company Email]
Phone: [Company Phone Number]
We will endeavor to respond to your inquiries and address your concerns in a timely and appropriate manner.
Thank you for entrusting RetireBetter.ca with your personal information.